Effective Date: 7 January 2026

At Swinley House Clearance, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, services, or communications. By using our website or services, you agree to the practices described in this policy.

Swinley House Clearance is a professional house clearance company based in the Home Counties, covering Berkshire, Surrey, and parts of Hampshire. Our registered office is [Insert Company Address].

We are the data controller for all personal information you provide to us.

We may collect personal information including, but not limited to:

• Contact details: Name, email address, phone number, postal address
• Service details: Information about the property, clearance requirements, or items to be removed
• Payment information: Bank account details, card details, or payment references (processed securely via third-party payment processors)
• Website usage data: IP address, browser type, pages visited, and cookies

We collect information directly from you (e.g., contact forms, emails, calls) and automatically when you use our website.

We use your data for purposes including:

• Providing and managing our clearance services
• Responding to inquiries and sending quotes
• Processing payments and invoicing
• Sending service updates or company communications (where consented)
• Improving our website and services
• Complying with legal obligations

We will never sell your personal information to third parties.

We process your data under one or more of the following lawful bases under UK GDPR:

• Contractual necessity: To provide the services you request
• Legal obligation: To comply with UK laws and regulations
• Legitimate interests: To improve our services and maintain our business operations
• Consent: For marketing communications (you may withdraw consent at any time)

We may share your personal data with trusted third parties where necessary:

• Service providers: E.g., licensed waste carriers, IT services, payment processors
• Regulatory authorities: When required by law
• Professional advisors: Accountants or legal representatives

We ensure that all third parties adhere to data protection obligations.

We retain personal data only as long as necessary for:

• Delivering our services
• Fulfilling legal and regulatory obligations
• Resolving disputes

Typical retention periods:

• Contact and service records: 6 years (to comply with tax and accounting laws)
• Marketing consent records: Until consent is withdrawn

Under the UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Ask us to correct inaccuracies
• Erasure: Request deletion of your data (where legally possible)
• Restriction: Limit processing in certain circumstances
• Objection: Object to processing for direct marketing or legitimate interests
• Data portability: Receive your personal data in a structured format

To exercise these rights, please contact us at [Insert Email Address].

You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/

Our website may use cookies to improve user experience and analytics. Cookies may track:

• Website usage and performance
• Form submissions
• Advertising and social media interactions

You can manage cookie preferences via your browser settings. For more information, see our Cookie Policy [link if separate].

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure servers and encrypted communications
• Access controls to restrict who can view your data
• Regular backups and security reviews

We may update this Privacy Policy from time to time. Any updates will be published on this page with an updated Effective Date.

If you have questions or concerns about your personal data or this policy, contact:

Swinley House Clearance
Email: enquire@swinleyhc.co.uk
Phone: 07577555797